Just moved into a NBN FTTP Premises so I decided to go ahead and purchase a Home entertainment bundle with Super Fast Speed Boost from Telstra.
Received my modem Monday even though I got a call saying it was to be delivered on Friday. So they decided to deliver to my Home Address not my Postal Address... WOW!
So I quickly connected it and check the speed and it shows 25/5 .... Wait thats not Super Fast speed 100/40
So I rang up the NBN number last night at 6pm and they say oh no its fine its fine give it 24 -48 hours and it will be activated. WHAT!!!!!!
So today I get more emails from telstra saying the order has been completed so I jumped on and Test the speed... Excatly the same.. nmmm ok great nothing has changed.. so I jump on my telstra account and now I can finally see my Plan on Telstra online and it says...
Speed BoostFast Speed Boost
Status: Active
Speed Boost can provide you maximum download speeds of up to 100Mbps and upload speeds of up to 2 Mbps in your home
WOW!!!! just WOW!!!!
Funny that my confirmation plan order email and the NBN support person last night says Super Fast Speed Boost! is activated but its obviously not. Great to see Telstra hasn't changed and its allready a headache.
I JUST CAN'T WAIT!!! to call them up again for the second time for the same issue... even though it should have be noted and fixed last night fun times Telstra! Sigh