When trying to connect my Sagemcom F@st 5355 modem that was supplied by Telstra the "online " light did not turn green.
I tried calling 1800996203 to get assistance but I was told by a very hard to understand operator that due to technical difficulties they could not help me and to phone back in an hour. I phoned back in an hour and was told by another very hard to understand operator that they still could not assist me and to phone back in 4-5hrs.I asked to speak to his senior however he said there were no managers working. I asked to be put through to complaints but apparently they were not there either.