My NBN dramas began when I requested a service be connected at a new house I was moving to. I made the call to Telstra NBN sales and a connection date was given for the day after my move date. That day came and went and nobody showed and no connection. Call made to Telstra to follow up. 1 and a half hours later a new connection date was made, again nobody showed and on following up with Telstra again yet another appointment needed to be made for the following week.
I finally had an NBN connection on the 3rd appointment attempt only to have the service dropout frequently. This means no internet and no home phone. After numerous calls to technical support and promises to have the job escalated and fixed I still have a dodgy service and no resolution. I am currently paying for the top plan with the top speed and am lucky to achieve 30m/b when it works. I have been told that my service is unstable.
Each call to technical support requires me to explain everything again as I am never able to speak to the original consultant despite assurances that they will call back to follow up.
HELP!!!! The last consultant hung up on me. I was not angry with her, just expressed my frustration. So far I would have spent in excess of 8 hours on the phone and am still paying for a substandard service.