NBN installed 23 Jan. Service does down for hours (up to 12 or more hours at at time) and after 4 phone calls to Telsta 1800 834 273 and talking to service rep robots on the other end of the line, this issue is not resolved.
I go around in cricles with every rep who wants to run remote tests. Then at the end they 'escalate' and then I never hear back from them.
For f' sake send a service rep to my house and resolve the issue ASAP.
Device is Telstra Gateway Max. Status and Internet lights are red.
My Telstra ADSL2 service was very reliable (albeit very slow by ADSL standards) and so the only change was the connection to the NBN network.
Two weeks of bad connectitty and non-existent customer service is ridiculoous for what is supposed to be a premium service.
How do I escalate this and have the problem resolved?