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Horrendous wait times to get through

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Two attempts to get through. 

 

Gave up after 30 mins on hold first time. 

 

On hold 30mins + at which point the automated music stopped playing - waited another 5 mins before hanging up. 

 

I cannot believe that premium Telco cannot provide better sales service to connect people to NBN. 

 

If I could get through I'd leave feedback at end of call as automated message tells me early on - of course not being able to get through I can't leave feedback. 

 

Lift Telstra.


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