My elderly mother recently (20FEB) had the NBN connected after her ADSL service stopped working reliably after the NBNCO went through her street.
From this point in time, she has had NO LANDLINE!
Despite me calling both Telstra (as they are supplier) and then NBN daily (two calls a day in some cases) over the past 10 days with promises being made to 'call me back', 'it not Telstra it’s the NBN' (they haven’t finalised their paperwork)' and basically getting the overseas call centre run around both my mum and my family are now at our wits end to get this situation resolved!
Everytime I call Telstra i have to re-explain the problem time and again - dont you keep records of previous calls??
My mother is elderly and not well and relies on her landline to stay in contact with her family, husband (in a nursing home) and her doctor and to feel safe in her house.
So in frustration I have made an official complaint with the TIO this morning.
Telstra and NBN you should be both ashamed of yourselves.