Hi,
I am hoping someone can help me, I have spent quite a bit of time on the phone to the NBN activations team and technical teams. About 2 weeks ago I got sent a F@st 5355 modem to change over from ADSL to NBN FTTN. So I plugged it in and away we went, the process started. On Friday however everything stopped, I lost my internet. After calling telstra I factory reset my modem (twice) and they spent quite a bit of time looking at it from there end. They then sent out a new modem a F@ST 5355 TLS. This promptly had the exact same issue.
What happens is when it boots up I get a green link light no worries, the online light however goes to white and thats it. The first modem the technician said was not able to download the latest firmware update which is why they sent out he second modem. When I called about the second modem they couldn't work it out at all. Then he passed me to a colleague and shortly later I was disconnected. In fairness, I believe the issue was their system crashing as I called back and asked them to call me back when they were back up (they sounded frazzelled).
So, I was hoping someone could help me out, I am on:
- Firmware Version:8a.58.74.4
When I go to statistics in the modem I get:
WAN Layer 3:
IP_DATA - UP
IP_DATA_DHCP - Dormant
IP_BR_GUEST - Lower Layer Down
IP_USB_MODEM - Lower Layer Down
WAN Layer 2 - ATM/PTM
PTM_VDSL - UP
WAN Layer 2 - xDSL - Up
When I spoke to the technician today he said everything looked like it was up and the connection was stable but couldnt understand why I wasn't connecting to the internet. Does anyone have any ideas? or know where I can go next?
Peter