After being told by Telstra in early March 2017 that I was "NBN ready" I changed to a plan for NBN with installation due on 21/3/17 with hardware received a week prior. On 23/3/17 I called the Case Manager and asked what was happening and he said it was all ready to go and gave instructions on how to install. When this was done I lost phone and internet services. I have spent the last two weeks speaking with various Telstra reps in India and Philippines (doesn’t Telstra employ Australian’s anymore?) to be told that as far as they are concerned it is NBN connected. After much insistence an NBN technician was dispatched to my residence on 30/3/17 where he told me (and my neighbours who are also affected) that we are not NBN ready and that the Node in the main box was not connected to the pillar. He also said that it could take months to rectify and that I should go back to ADSL as the copper connection was still active. Since then I have had a minimum of 3 calls per day (some up to over 60 mins each) with various Telstra reps who tell me "they will do something". I have had each complaint recorded and I have obtained the Telstra employee ID numbers from each one. I have also refused to pay my current bill due yesterday because I have not had any service and have lodged an online complaint about this. In over 30 years as a Telstra customer I have never before not paid a bill but I am making a statement by not paying this one - no service, no payment. I also experienced 16 days of no phone/internet last October 2016 when NBN were starting to do works for the service. I want to know when a resolution is expected and if it cannot be fixed immediately I would like my ADSL reconnected immediately so that I have a phone and internet.
I want to know when a resolution is expected and if it cannot be fixed immediately I would like my ADSL reconnected immediately so that I have a phone and internet.
I also want to know why I am the one who has to constantly contact Telstra when you are the ones inconveniencing me. I am tired of being told that the matter is being rectified, but nothing has been done and Telstra don't appear to be able to get a response from NBN.