About 2 1/2 weeks ago I ordered a new NBN connection from Telstra as it was time to change NBN providers and the double data on offer at Telstra made it a better option. I received an order confirmation email stating that yes, my connection could be provisioned and that I would be contacted shortly to arrange connection, technician installation etc.... To date the connection team have tried to call once while I was not home (My wife took the call and advised them to call my Mobile after hours) and once while I was unable to answer my mobile phone due to being at work. No message left on the missed call and no further emails or other communication.
Last night I tried to call the Telstra using the NBN number found on the contact page and was able to very quickly speak to a rep who looked into the issue and found a note on the order saying there was an issue and the provisioning team needed to clarify something. He then gave me a 1800 number that is not listed on any of the contact pages and is actually a spanish language service that is asking for a pin number....but also added that the team only work between 10am to 4pm Mon to Fri and that as it was after 4pm on a Friday i was **bleep** out of luck until Monday....Due to work it is difficult to be available between these hours....
Is it really that hard to make a new connection? I have been a Telstra customer for years and have never had an issue connecting a service before...
Last night I tried to call the Telstra using the NBN number found on the contact page and was able to very quickly speak to a rep who looked into the issue and found a note on the order saying there was an issue and the provisioning team needed to clarify something. He then gave me a 1800 number that is not listed on any of the contact pages and is actually a spanish language service that is asking for a pin number....but also added that the team only work between 10am to 4pm Mon to Fri and that as it was after 4pm on a Friday i was **bleep** out of luck until Monday....Due to work it is difficult to be available between these hours....
Is it really that hard to make a new connection? I have been a Telstra customer for years and have never had an issue connecting a service before...