Paid Bill twice and internet is now working
I've now paid my bill twice. My internet, which is extremely expensive is very slow. I have been waiting more than hour now for service. I don't paying if I get good service, but this is anythign but....
View ArticleConsistent drop outs
So we had no internet for 5 weeks during the switch from adsl2 to nbn, apart from 4 days in the middle where it was "working" however the modem would reset roughly every 30 minutes so i would have no...
View ArticleDNS issue with NBN
I just installing the nbn with the new gateway maxThe first half day isok but in the first evening, there were some problems one of my computer cannot open some website like google or youtubeand the...
View ArticleNo NBN since switch on on Thursday 21st April
I recently moved into an appartment in St Leonards, Sydney.Went into a Telstra shop and sorted out a fully loaded bundle and got told to be in on Thursday 21st between 1pm-5pm for an engineer to sort...
View Articleno internet connection
Hey guys, So i woke up this morning to find that my telstra gateway tg799vac was showing a red status and internet light. Which obviouly means I have no internet or home phone service. I tried the...
View ArticleNBN options for customers that don't currently have ADSL at their exchange
What are the options avaiable for NBN access for customers who currenly have no ADSL access? When connecting the phone line at my new property (vacant land/building site) I was told that there was no...
View ArticleEthernet not working
Hi, I have a TG799vac nbn router and cannot connect to my computer via ethernet. I have tested the cable and it is working correctly. Will the Ethernet light be green if it isn't connected to the...
View Articleconnection time
Telstra seem unable to answer this. I am transferring from a business account to a consumer account. During this process I will lose my adsl connection, but wish to sign up to the NBN. From the time I...
View ArticleTelstra nbnfw service saga continues.
My company operates from a rural residence and has had NBNFW connected and working for around 2+ years.>>>>> this message should be recorded for quality and training purposes...
View ArticleOnly ethernet connection with nbn, no wifi
Hi, I moved recently and have had the nbn connected to my new address. Only issue is that I can only have internet access via an ethernet cable. The wifi doesn't work. I had no problems at my old...
View ArticleNew Phone number for NBN FTTP service
I have noticed my new NBN FTTP service comes with a new phone number. Can i port my existing old PSTN number to my new NBN service?
View ArticleTelstra Staff need ordering systems that work
I am concerned that Telstra staff are being forced to use badly designed ordering systems when dealing with NBNCo. 100s of millions of dollars spent on software that can't handle basic orders.Can...
View ArticleNBN BUNDLE
HI TEAM,PLEASE ADVISE IF I CAN CHANGE MY PLAN FOR A CHEAPER PLAN , - THAT IS ON OFFER $99 BUNDLE? ATAM
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Packet Loss in the evening/night
Hello, Every night from around 5pm onwards until around 11pm, i experience constant packet loss on my internet connection. It makes imy connection pretty much unusable for online gaming, which is one...
View ArticleNBN gateway
Have just connected to NBN. Wifi connects fine but ethernet connection shows unplugged. using an i mac with osx el capitain.Cables work on other devices. Any ideas? thanks
View ArticleNBN battery replacement
Hi. My NBN battery needs replacing. Need to know who replaces it. Is it a service provided from Telstra ? Is it part of my account or an added cost ? Please advise. Thank you
View ArticleDNS ADDRESS NOT FOUND
Hi,I have a Shopify store and it can not be accessed by users on Telstra NBN during peak times.Other ISP's seem unaffected and Telstra NBN is fine during day time.If users turn switch from NBN to...
View ArticleNBN order - Telstra can't get it right after 3 attempts
Telstra's NBN ordering process and customer service is terrible! I've tried to order an NBN service three times, selecting the free 'self installation' option each time and each time Telstra has...
View ArticleRemote management
Hi Guys, Do I need to get a static IP to enable remote management to my router? Is there a port range that is not being firewalled that I can pick a port from to manage my box remotely? Also I am using...
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