For the last 2 weeks since being connected to the nbn I have experienced regular drop outs ( service drop outs ). Originally approx 30 per day ( at least ). Now about 20 a day ( it could be more ).
I have spoken to the people in the Phillipines many, many times. Apparently it has been escalated etc, also a stability profile was added also.
I received a call last Friday from the back of the house team.A female telstra rep from Townsville. Saying she was monitoring my service and logging the drop outs . She said before NBN will send a tech out to my address they had to have me try 2 things. One was to connect my modem (tg799) to the first phone point. The second thing was to try a different modem. She says she would send me one. It arrived this morning 5/12/16 Monday.
This second modem was a Sagemcom. Also this morning I had a missed phone call from Danielle. An Australian telstra voice who asked me to ring 1800811612 to discuss my service. When I tried to ring back ( twice ) I ended up back over in the Phillipines where in both instantces they had no idea what I was on about. I was just trying to return a call regarding my ongoing service difficulties.
The last time the Phillipino rep wanted to start fault finding all over again. I thought some progress had been made on my case but you would not think so. Anyway this second moden still drops out so obviously it is something else going on.Probably outside my premises. This second Phillipino rep said she would book an appointment with an nbn tech , which apparently she did for Dec 7. But this rep was so " confused " I doubt anyone will show up. I need to speak to someone - preferably the back of the house team in Australia. The Phillipino rep did not believe the Sagemcom moden was a telstra modem. Said the only modem telstra uses was the tg797,799and 800.
The most frustrating thing about this whole episode is not being able to contact people ( in Australia ) who can actually do something. I must have spoken to 7 or 8 different people in the Phillipines and they have helped me not one bit.
Can someone please contact me.
Brad Moore.