Since our December billing period, we have had a problem with data usage, having used approx 140gb for 1 month period, some days up to 8gb.
our plan is 50gb per month and having had broadband for over 12 months, we have never exceeded this 50gb.
Contacted telstra 3 times to find out problem and they could not answer query but did give me a break down of usage per day.
Then our gateway box crashed so we got a new one and changed all our passwords. Fairly confident no one is using our wifi and all devices attached have had history cleared.
I thought that maybe the box was faulty and with the new one, it would rectify this problem but it's still happening.
I have been taking screen shots of my telstra data usage each morning and night and it doesn't seem to increase when we are not home, so it's only when we are home.
Since we detected this problem we have been really conscious of data usage and hardly using it, but still our reading says we use up to 8gb per day. We only use Internet for emails, Facebook etc and never download movies. We have turned off the auto play of videos etc on Facebook and Twitter, in case that was a problem.
our new month started Monday and since then we have used almost 30gb, so this problem is persisting.
Has anyone else had this problem?
Thank you.