I received the NBN gateway and connected it to indicate to Telstra that I wanted to connect to the NBN.
It was working ok with my normal ADSL 2+ for about 2-3 weeks.
I received an email this week saying I was on NBN.
Problem: I have no phone or internet 4 days later.
It's a white Telstra gateway and the link light is green and the online light is white. There is no light on the phone.
Any ideas on what to try? I've tried resetting gateway.
Customer service ran their remote tests and have ordered a new modem to see if that fixes it but I doubt that a brand new Telstra NBN kit modem would be the problem.