Hi,
I am hoping to find a solution here to my problem that Telstra can't help me with. We recently upgraded to a 50/20 plan on the fixed wireless network to enable our son to stream his gaming videos. We initially had 15mbps upload for a few days, then it has dropped off to 5 or less. This is pretty much any time of the day. Download speed is fine, averaging 30 plus.
It has been like this now for a month and have spent hours on the phone to Telstra, unplugging and resetting everything a number of times. I have connected directly from the NBN box to the PC, by- passing the modem, and there is no difference.
Regardless, they are sending me a new modem which means they have no idea.
Where do I go from here? I am at a complete loss.
Any advice would be greatly appreciated.