Ongoing Error Provisioning (FTTN)
So, forget the speed lottery, I seem to have lost the provisioning lottery, and nobody at Telstra is either able or willing to tell me what is going on ...so I post here with the little hope anyone can...
View ArticleNew NBN Connection (FTTP) Provisioning delay
Hi Folks, I have a neice who is having an issue having her new NBN FTTP connection getting connected, it has been a saga ever since she moved into the new place, she went from FTTN to a house with...
View ArticleLead-in Cable
i have been trying to get NBN installed since november, i need a lead-in cable installed but nobody can tell me how to actually get someone to come and do it. It changes from telstra job to NBN's to...
View ArticleNBN Public IP
Hi, Soon NBN will be available in my area. Currently on cable.The modem is in bridged mode which lets me get a public IP on each port of the modem. How will this work on the NBN? If i put a switch on...
View ArticleSlow upload
Hi,I am hoping to find a solution here to my problem that Telstra can't help me with. We recently upgraded to a 50/20 plan on the fixed wireless network to enable our son to stream his gaming videos....
View ArticleCable no more?
I have Cable broadband, and I am quite happy with the service, reliability and speed.Do I need to change to NBN or can I stay on Cable.
View ArticleChanging from a different internet service provider - ADSL2 to NBN
Hi CrowdSupport,I've recently signed up for an NBN connection to an address which currently has ADSL2 connected (through TPG and with a different person). TPG advise that they require 30 days notice...
View ArticleRe-receiving old emails
Our computer recently crashed and all we have are emails from the last three weeks - am I able to retrieve older emails ?
View ArticleHow to connect multiple phone numbers to NBN
Background: Here is my pre NBN configuration: Home landline on copper.Office/Fax duet landline on copper.Cable broadband with super speed (100Mbps Down & 2Mbps Up)Monitored Alarm system on Home...
View ArticleProvisioning NBN nightmare - HCF Activation & BRI Activation !!!
I have had a similar issue with Telstra / NBN as well. I got my NBN equipment on 28 March 2017 and whilst everything works the internet does not work satisfactorily. I was previously a Telstra...
View ArticleNbn with Telstra Gateway F@st 5355 - needs a PPPoE username and password
HelloI am having problems with a brand new nbn connection. We have a white gateway 5355 and in our troubleshooting it had been reset to factory defaults. I've been on the phones to Telstra support for...
View ArticleTransfer from Telstra cable to NBN FRUSTRATING & a DISASTER !!! HFC...
I have recently transitioned from the ever reliable Telstra Cable to Telstra NBN - and what a complete cluster this has been!. No one has any accountability and speed issues can not be fixed due to my...
View ArticleSevere drop in NBN FTTN Speeds
Hi, I signed up for the NBN when it was connected in my town from day 1 (June 2016). I opted for the 50/20 speed boost through which I was achieving consistent and reliable speeds of around 42/14...
View ArticleThis is ridiculous!!
I have had no Internet for a week now because of a "mix up" which resulted in my account being erroneously deleted. I rely on the Internet for my work and study and have forked out $70 for limited...
View ArticleNBN Outages Glen Iris
Hi Telstra, I transferred from Telstra ADSL 2+ service to NBN on 10/4/2017 post code 3146 . Internet was working on Day 1 installation until a power cycle was done and it didn't work until...
View ArticleDiscounted plans?
Hi all.In the past, I remember Telstra used to give free discounts (like credits or free speed boost) if you managed to negotiate with them over the phone on their internet/bundled plans. However, now...
View ArticleNBN/Telstra Rubbish
One the 5th April I contacted the NBN / Telstra team to find out why I have no internet and phone, cannot use printer as its wi fi through internet. Had to phone twice then they sent me another modem I...
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NBN - Speed Issues and dropouts
I am at my wits end trying to get help from Telstra and/or NBN with this issue. I had the NBN installed back at the start of March 2017 and since I have had nothing but regular drop outs and extremely...
View ArticleNbn connection order keep cancelling
We are in the process of changing our adsl1 to nbn. Unfortunately the nbn order keep getting cancelled at least 6 times in the last 2 months without Telstra giving any reasons. In the meantime we were...
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