Greetings fellow Captives
After several weeks of suffering without internet, hours and hours on the phone, several non-solution suggestions attempted, mulitple reboots and modem factory resets over the phone within a series of technical help (expert) areas within I am STILL experiencing Captive Portal. A techicial came yesterday to finally resolve the issue. Guess what he left and it is STILL not resolved, stating someone else will need to look at this! This is now the Captive Portal Syndrome!
Has anyone in Telstra technical or administrative support been trained on how to actually fix this issue. Forums indicate a significant lack of knowledge and experience in this area within Telstra. Some say it takes minutes to fix others months, new modems, account settings, log on id's and MAC addressess! An extremely frustrating situation to be in to say the least.
Oh I am hold once again! Wait, now I have been escalated to someone else! Sorry it has now been refered to another team, we'll let you know as soon as possible. Sorry no time frame available at this time. It is suspected to be a fault with the NB network system. No end in sight. Lucky me - us!
Stay tuned for Dr Phil's episodes on "The Torment of Capitve Portal Syndrome" and "Trying To Escape A Captive Portal" a never ending story!
You definetly need to keep a sense of humour with this issue.