My order number is 1-749407930502.
Its been 4 days without NBN installation from the promised date. I was told the connection will start from 02/04/16 (24 hours from the installation, on 01/04/16).
On 30/03/16; I called Telstra and confirmed TWICE that the connection will start, knowing that it may get delayed.
On 02/04/16; NBN connection was not done and called Telstra again and waited 1 hour on hold to speak to someone from NBN department due to "high volume of calls", still FAILED to reach.
On 04/04/16; Spoke to Stanley from NBN order check department and was told there is a delay with NBN Co. for installation and he would ask them the reason for the delay; which takes 24 hours to get back.
On 05/04/16; callled Telstra again because noone followed up on the issue even though I was told that they would. Spoke to Stanley again, he tells me it could take another 24-48 hours to get back from NBN Co. and theres is nothing he can do. AND he does not know when the installation will be finalised.
The reason why I joined Telstra from TPG for NBN is, Telstra supposed to be a premium brand with better connection. But you are paying more for less and waste time speaking to people who do not have answers or simply tell you to wait.
Hope someone gives me a resolution or at least a date for the actual connection. I will cancel everything if I do not hear anything from Telstra by Wed 06/04/16.
Its been 4 days without NBN installation from the promised date. I was told the connection will start from 02/04/16 (24 hours from the installation, on 01/04/16).
On 30/03/16; I called Telstra and confirmed TWICE that the connection will start, knowing that it may get delayed.
On 02/04/16; NBN connection was not done and called Telstra again and waited 1 hour on hold to speak to someone from NBN department due to "high volume of calls", still FAILED to reach.
On 04/04/16; Spoke to Stanley from NBN order check department and was told there is a delay with NBN Co. for installation and he would ask them the reason for the delay; which takes 24 hours to get back.
On 05/04/16; callled Telstra again because noone followed up on the issue even though I was told that they would. Spoke to Stanley again, he tells me it could take another 24-48 hours to get back from NBN Co. and theres is nothing he can do. AND he does not know when the installation will be finalised.
The reason why I joined Telstra from TPG for NBN is, Telstra supposed to be a premium brand with better connection. But you are paying more for less and waste time speaking to people who do not have answers or simply tell you to wait.
Hope someone gives me a resolution or at least a date for the actual connection. I will cancel everything if I do not hear anything from Telstra by Wed 06/04/16.