NBN Case Management Failure one part solution
Anyone who has recently dealt with the nbn case management team may ask this question.Why when you cal your case manager do you have to go through regular customer service? Usually this results in at...
View ArticleNo green light for Telstra gateway on 2.4gz
I need some help we have no network for the 2.4gz wifi we have the 5gz network but we have other devices that use the 2.4 network and they cannot connect to it. When I check the modem there is no green...
View ArticleNBN- Internet Connection
Dear Telstra, I have never regretted deciding to hook up to Telstra more than i have today. Wait times for help have been stupid for 4 days. ' I have connected my new router. My devices are connected...
View ArticleHow long from porting to activation
I've signed up to the medium FTTN bundle, I have my modem, and my cut-over date was supposed to be 1/4/2016. Nothing. Still have working a working PSTN line, and just a red status light on my modem...
View ArticleWifi Outages in Cambridge Gardens NSW/Penrith NSW
Is there a Wifi Outages in Cambridge Gardens NSW 2747? We cannot connect to WIFI since 5 pm. The WIFI is not lit up on the Gateway Modem. When will we can connection back? We have a lot of devices...
View ArticleWill telstra provide plans for satellite NBN ?
Hello, I will probably be moving, for work reasons, in an area where there is no ADSL available (I'm not even sure there is a phone line available) and NO Telstra mobile coverage (not even with an...
View ArticleTelstra need to improve service and support
Why? Customer service via this crowd support is a joke, almost impossible.You have some excellent staff who seem to be limited by hopeless software and administration systems.My storyI have an...
View ArticleNo ADSL, No NBN, NO Cable for willowgreen way point cook
Hi, Have been using wireless internet for past 10 years at willowgreen way point cook vic 3030. when would telestra given adsl/ cable /NBN internet? paying $109 for 15GB data limit, horribly expensive....
View ArticleNo WIFI service connection to IPad, did work perfectly but now just says 'no...
Our Ipad is no longer automatically connecting to the WiFi, have gone into settings and it says the WiFi is on etc., but still 'no service' ?
View ArticleNBN installation Delays
My order number is 1-749407930502.Its been 4 days without NBN installation from the promised date. I was told the connection will start from 02/04/16 (24 hours from the installation, on 01/04/16).On...
View ArticleShould I cut my losses and change ISP for NBN?
We've had the same nightmare connecting to the NBN with Telstra as many other people and even my brother is currently also trying to connect to the NBN with Telstra with a similar disaster story - he...
View Articlenbn pffffft
My 85yo mother was in an area forced to take NBN. The equipment is too complex even for me to understand (60yo). BUT let me not start fuming over that or I might start mentioning all the hassles in the...
View Articlenbn modem and phone line
Hi, Does anyone know, if you have telstra nbn and phone line, can you only use telstra modems? I have purchased a very good modem but it only has facilities for either phone or internet. I can't have...
View ArticleNBN install today now loss of dial tone
Well time for another NBN install nightmare story.I won't bore everyone with the full narrative but in summary.As were are existing phone / ADSL2+ customers we signed up with Telstra for NBN.Today was...
View ArticleNBN down again
Well, here we are again! The NBN is down (native state). No phone, no internet. As usual, no-one from telstra is answering the phone, wait times are off the scale, and same on online chat.So we just...
View ArticleTelstra TV with NBN
We have recently moved from HFC to NBN. On a 1TB plan. Several heartaches along the way, but finally working. THe person who originally "sold it" to us, said we would get a free Telstra TV as part of...
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How to activate Speed Boost for Telstra Large Bundle
Hi there I recently.....and finally had the NBN installed. After various mistakes ( Telstra losing my order, rebooking the install then cancelling without telling me etc.....) I finally had it...
View Articlenbn connection
What a nightmare!!!! Telstra has been a nightmare for on 2 month now, iam going to have a break down!! Had enough, all lies nobody knows what anyone in telstra has done, it is all so frustrating, it is...
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