NBNFW Telstra NBNCo Fiasco

Can anyone offer any advice on this subject.

Telstra and NBNCo need your help.

I have finally got a solution, I have a service.

BUT the problem remains and more customers will suffer untill something is done.

Do you think Malcolm Turnbull would be interested?

THANKS to all of you for the help and effort, 
beyond the call of duty in some cases.
A fantastic job from Milan(Telstra Sales) and Kathy(NBNCo Complaints).
An impossible job for Eizel (Telstra Complaints).

As I have said all along, this is NOT a staff problem.

Generally all staff have been excellent.

The Telstra case management system is a joke.
There is NO continuity of information or staff.
The offshore support service providers can not do the job with the system access they have. 

Telstra seem to have specified a system that will never work.
ALL the staff KNOW about this situation.
That is hard to accept.

IT IS A MANAGEMENT AND ADMINISTRATION SYSTEMS PROBLEM.

 

I am thinking
4 months of nausea,
40 plus phone conversations often with 20 or 40 minutes of waiting.
8 or 10 Telstra/NBN orders and or revisions
NBNCo rejecting Telstra orders instead of just fixing the admin systems pedantics.
about 18 case managers or more
Telstra have created a "crowdsupport" website to divert customers.
Unlike other major suppliers no real managers look at it.

3 days lost with appointments that never happened.
2 days allocated for appointments that DID happen, thankfully.

Learning/becoming aware that two of our largest Australian companies have software and management systems that just DON'T work.
How can that happen, where are the executives on their $100k to $1M+ salaries.

The TIO is a bureaucratic waste of time. 
(after 3 months they told me I needed to give them more time, and wanted to know if I was a real business!)

In the whole of the period from the 20th January till 18th May not one executive from anywhere picked up the phone to tell me they were on to it and would get it sorted.  (not Telstra, not NBNCo, not the TIO)

In my career I have done exactly that 100s of times because that is what customer service is all about.

NOW to get rid of $400 odd of excess data on our mobiles for the last month.

 

AND some serious compensation for the failure to provide the service and this personal nightmare.

My time alone I would charge out at at least $4,000
Add a penalty for the loss of the convenience and facility.

 

An experience I will NOT forget.

Someone has to DO SOMETHING, PLEASE.