NBN outage Bulli NSW, been on-hold for 1h 15 mins and counting....

Help - is there any other way to get help than waiting on Telstra NBN 'help' line 1800 834 273 for 1 h 15 mins ( and counting....) ?

NBN Data and Voice outage at Bulli since 11:40pm last night, even though the Service Status page claims it was restored at 1:07am.  ( as reported via using postcode in Service Status page).  

Have rebooted NBN box and t-gateway, no improvement.

Now at work so cant try factory reset. 

THought i was getting better service by paying a bit more and signing up for telstra nbn, but it seems not.

Is there an online NBN chat help service? ( my bladder can only last so long!)

Thanks