My locality is now NBN-ready. Under the NBN tracker, it listed my premises as being Security Class 12. In the summary details page, other premises are listed as Security Class 13.
Would someone be able to explain what it means?
Thanks in advance!
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Security Class 12
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NBN and Fax Machine.
why wont my fax work with nbn
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Internet drop out
The modum has a red light on the internet and will not reset.
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Unusually high data usage on broadband
Since our December billing period, we have had a problem with data usage, having used approx 140gb for 1 month period, some days up to 8gb.
our plan is 50gb per month and having had broadband for over 12 months, we have never exceeded this 50gb.
Contacted telstra 3 times to find out problem and they could not answer query but did give me a break down of usage per day.
Then our gateway box crashed so we got a new one and changed all our passwords. Fairly confident no one is using our wifi and all devices attached have had history cleared.
I thought that maybe the box was faulty and with the new one, it would rectify this problem but it's still happening.
I have been taking screen shots of my telstra data usage each morning and night and it doesn't seem to increase when we are not home, so it's only when we are home.
Since we detected this problem we have been really conscious of data usage and hardly using it, but still our reading says we use up to 8gb per day. We only use Internet for emails, Facebook etc and never download movies. We have turned off the auto play of videos etc on Facebook and Twitter, in case that was a problem.
our new month started Monday and since then we have used almost 30gb, so this problem is persisting.
Has anyone else had this problem?
Thank you.
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NBN installation failed and my previous cable service has been disconnected
How can I get my internet service restored?
We had an appointment on 25 Jan to have our cable connected converted over to the NBN.
When the appointment was made, I advised Telstra that we had a Telstra Gateway modem/router that was purchased from Telstra in Oct 2015. They said that would be fine.
The NBN technician took one look at it and said it was not compatible with the new connection!
So he said he ordered a new modem and that it would be delivered on 27 Jan, and that we could self install that and all would be ok.
He also made sure that the existing Telstra Gateway was still connected.
The technicaian was trying to be helpful.
He said the people taking the bookings often get it wrong when asking about the existing modem/router.
Later in the evening on 25 Jan, our internet stopped working. Every time we tried to use a browser it would take you straight to a page to login to the captive Gateway login page. Tried to login, and then it said "we're having technical issues, please call Telstra".
On 26 Jan, I spent a frustrating hour on the phone with Telstra.....during which time they figured out that my existing cable service had been disconnected, because the NBN has been connected (which it wasn't).
i was then told to wait until the new modem arrives on 27 Jan, and all would be ok.
i told them I was not confident that the new model would arrive as planned, and that I wanted my existing service reconnected. After being out through to the Connections team, they (supposedly a Supervisor) told me that they put in a job request to reconnect the existing service, and that would take between 4-24 hours.
So, today I am still without internet! The modem failed to arrive and the existing service has not been reconnected.
Both Telstra promises broken!
2 hours on the phone earlier today to Telstra....Every person spoken to at Telstra insisted that the modem would be delivered today...except the courier company (Star Trek) Who said there as no actual order raised!
So, at least now it seems an order has been raised and is scheduled to deliver on Monday 30 Jan.
i have posted this hoping that Telstra can learn and improve their level of service.
And for anyone else yet to have the pleasure of going throughout this, make double sure the person making the appointment checks whether your current modem is compatible.
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NBN delay
I was given a NBN switch over date 19/1 then a week later Foxtel was installed at home on telstras entertainment package then find out they never connected me to NBN because there was 'technical Issues ' now because they installed Foxtel my internet speed buffers constantly as it is not equipped to run Foxtel and other devices and as yet to receive the date for my NBN I have something I cannot use very frustrated
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Gateway Max 2
Hi All
I've contacted support 3 times over this and no one can actually tell me anything...
So here we go.
Went on live chat, had an enquiry regarding changing the Primary and secondary DNS on the modem. Was called and put through to the "NBN" team.. had to explain my question again.
Once I explained the simple task I was asked by the support agent what DNS meant and she clearly said she doesn't know what it does (I explained in simple terms that it's a way of converting a domain to an IP etc) so she says uhh uhh and hangs up..
So once again back on live chat and asked if I could speak to someone who understand the query.. was once again rang and put through, put through to 30 minutes of hold music and random blips of a person talking in a loud call centre. And promptly the phone call is ended.
So how I'm starting to get annoyed, changing the DNS is a simple and basic functionality a modem has.. my old Gateway Max 1 has the option...
Again back to live chat and put through to "someone who knows about DNS" so I'm through to a person that thinks it's an Internet issue and goes on to explain that to "setup my modem" I need to pay for "premium support"..
This is absolutely disgusting how can one of the largest ISPs in Australia have such crap support that don't understand the basics of modem configuration....
I've contacted support 3 times over this and no one can actually tell me anything...
So here we go.
Went on live chat, had an enquiry regarding changing the Primary and secondary DNS on the modem. Was called and put through to the "NBN" team.. had to explain my question again.
Once I explained the simple task I was asked by the support agent what DNS meant and she clearly said she doesn't know what it does (I explained in simple terms that it's a way of converting a domain to an IP etc) so she says uhh uhh and hangs up..
So once again back on live chat and asked if I could speak to someone who understand the query.. was once again rang and put through, put through to 30 minutes of hold music and random blips of a person talking in a loud call centre. And promptly the phone call is ended.
So how I'm starting to get annoyed, changing the DNS is a simple and basic functionality a modem has.. my old Gateway Max 1 has the option...
Again back to live chat and put through to "someone who knows about DNS" so I'm through to a person that thinks it's an Internet issue and goes on to explain that to "setup my modem" I need to pay for "premium support"..
This is absolutely disgusting how can one of the largest ISPs in Australia have such crap support that don't understand the basics of modem configuration....
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Terrible Experience with NBN HFC
Back in mid December I signed up with Telstra NBN HFC moving from Telstra Cable. I've had the worst experience ever by far dealing with constant drop outs and incompetence by Telstra customer support.
The drop outs have been happening on and off for 6 weeks straight. I even once called at around 9pm for support only to wait on hold for 30 minutes and then be told by the automated system that the department (NBN HFC) was closed, couldn't they tell me this when I called straight up?
My dropouts occur randomly and can drop out anywhere between 5 to 10 minutes at a time. And ofcourse my landline drops out too as it's NBN. Done all the usually reset devices many times etc but nothing is helping.
I then came across a CSR who had no idea what she was talking about, she wanted me to isolate my problem by unplugging my Telstra gateway modem and plug my computer directly into the Arris NTD. I told her that isn't going to do anything as the Telstra gateway modem is what gives me my IP address, default gateway and DNS settings.
I'm not waiting for a call back from a technical team which is supposed to happen today but I'm not holding my breath.
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NBN Outage 2765
PIng 1078 Download 4.09Mbps Upload 0.21Mbps NBN Quality????
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NBN Speed
Why am I not getting the speed that Ian paying for on the nbn network.
MY Connection: Super Fast - NBN FTTN Technology Type
I am only getting 27 Mbps when I am paying for 100 Mbps.
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NBN
Dear,
Had an appointment with NBN technician, today between 8am-12am. Got cancelled at 9am. Awkward, unhappy & not impressed.
Henk
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Router Not Responding
I have a static IP. 101.167.174.244
Last week it was working fine with my IIS. That URL together with the forwarded port number: 5599 would display my index.html page from the Inetpub folders.
Then we moved.
Had a hassle getting the internet on.
was told to hard reset the router.
I did that. I destroyed all my port forwarding, of course, but it did get the internet on at the end of the day.
But the following day when I try to see my homepage I get 'unable to connect' and even 'too slow to respond'
Anything except the page.
I have the static IP.
My IIS machine has a static local IP.
I have the forwarding set up correctly.
The firewall is down on the local machine in question.
Can anyone help with some indications on what i should try next, apart from maybe Dodo?
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Nbn router not connecting
My new nbn router won't connect online, only showing a blue light on start up.
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Wi-fi nbn
We have just had the nbn wi-fi put in our house , the aerial on the roof and box inside the house. The tech tested the direction for the areial and done a test thru the system and returned a good result,signal,he said it was good. The gateway we have is a sagemcom F@ST 5355. 802.11n 2.4ghz. 802.11ac 5ghz. Both our iPads and phones are wifi,ed on the 5ghz channel. 2 questions. 1/ when I hold the iPads/ phones against the gateway, they still only have 2bars of signal,right up close? Is there settings that need to be changed on the devices ,or is that the power level of signal from the nbn box aerial that we have ?? 2/ our PC I don,t think is wi-fi ,do I get one of those flash drive style USB wi-fi things or do I have to get a card for the PC or is there other options? And if so what type in particular to suit then nbn I have . Any information would be greatly appreciated.
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asking questions of telstra by email
I just had a typical unhappy experience on the phone with Telstra 'support'.
As we got started I asked this woman if she knew what a static IP was. She ignored that while she went through he preprepared routine and when we finally got back to it she ignored it again and started telling me what my problem was - 'is that right?'
when i said no and why won't she listen to me tell her she told me that she was told that is what the problem was by the person who'd handed me on to her...
i.e. i had no rights having a different problem...
when we got back to the original question - do you know what a static IP is?' she said she had to go ask her supervisor !
And it got worse, and worse and worse.
Filipino I think. What's their social custom over there regarding conversations? It doesn't seem to be the same as ours. It seems to be that whoever can talk the quickest and the loudest just keeps going until ever they want to finish.
The subtleties, nuances, reciprocations and interactions of English communication as we know seem to be unknown there.
So I came here and posted that question about seeing one's IIS page when on NBN with Telstra and a fixed IP.
But surely there's some way, some avenue, some place, some person, where or to whom we can direct these simple questions within Telstra? In writing. With precision. Allowing time for study, reflection, response, etc.
Do you think there is?
Anyone know, definitively, one way or the other?
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Appalling Experience With FTTN Today
So I had FTTN switched on today. 3 weeks after my first appointment wasn't done, with no reason given.
I was previously on a Telstra tophat with 20MB ADSL2 sync.
I connected up FTTN modem today, and I get sync from as low as 3, but seems to sit around 14M. Both up and down are around 14M.
I'm 200m from the node (if that). Downlink attenuation is around 24dB. That doesn't seem right to me.
I called Telstra, but on their system it still shows as preparation or something long those lines, so they put me through to the NBNco tech support. I spent an hour on the phone with them. They got me trying all the usual bull**bleep**.
I explained the issue in detail, about the modem specs, the attenuation etc. But they still got me to try speed test on 3 devices (because antivirus can cause it to read slow...lol GTFO). Even though the MODEM STATISTICS show the slow sync, and speed test doesn't mean **bleep** if the modem stats are low.
So after an hour, he called NBN activation team, and found out there's an NBN outage in my area. Until the 7th February. But I asked how can I be syncing at all, and I know others in my area also switched over today who are getting good sync. He said it's an intermediate outage, that may or may not affect people in my area.
I call bull**bleep**, but there's nothing more I could do over the phone.
Does this sound even the slightest bit legit? Could there really be an outage causing the issue?
On another note, the Telstra Gateway is appalling. It's incredibly slow to navigate and boot up. I ordered the Gateway Max 2, but was told there's a large back order and was sent the Gateway for now.
I'm utterly utterly furious. But I don't know if there's anything more I can do until 7th, to see if it really does come good.?
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NBN
I have just connected to the NBN and though I've paid for "speed boost" I am only getting a maximum of 32 Mbps download speed and 8 up.
I contacted Telstra and was told it can take up to 24 hours for the connection to reach its maximum download speed, is this correct?
I am about 400 meters from the nearest node, the next nearest is around 700 metres away, I realise this will play a factor in the download speed available.
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NBN Usage Meter
now I am on nbn I have lost my usage meter how can I tell what I have used and what I have left???
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fixed / static ip address on nbn?
I'm getting locked out of sites that I normally ssh into. Is a fixed IP address possible on the Home NBN?
Thanks
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Slow speed report
Hi
Postcode 3764 on 100/40 and have plenty of quota left.
When installed (early Jan) was getting 80-90Mbps down and 30-40Mbps up based on http://www.speedtest.net/
Tonight, it was running at 2Mbps down and 5Mpbs up so reset modem.
Now I'm getting 12Mbps down and 14Mbps up.
Any ideas?
Connection is isolated to one computer on 5g (very close to router) and was the same computer that got the first speedy results!
Cheers
Matt
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