hi,
so today was my installation day and I was expressly told by a customer person by email that I did not have to be at home when nbn was being turned on. So what happens, I get a call asking what phone number is associated with my account. I didn't know this because my email was not on me. (You'd think the installer might know that if it was necessary info to do an instal).
After that, 20 minutes later, the same technician phoned back and said I had to be home at the time of the instal and as a result of me not being there, he said he could not complete the installation and that I should call my provider to get another date. I said you are my provider. He said call Tesltra.
I would not really have the bias to write this on a crowd support platform becuase I think that these platforms are only really about disappating telstra rage and do not really help solve any problems, but I called telstra and have been told that to talk to them I have to wait 20 minutes, so I am doing that. The disappating telstra rage function of this website chat page is not working. You'd think telstra would be able to do a call back facility if any one can wouldn't you?
Here's the question I want to ask this crowd support page:
How many operational deficiencies of Telstra can you spot in this story?