Gateway Max 2

Hi All

I've contacted support 3 times over this and no one can actually tell me anything...

So here we go.

Went on live chat, had an enquiry regarding changing the Primary and secondary DNS on the modem. Was called and put through to the "NBN" team.. had to explain my question again.

Once I explained the simple task I was asked by the support agent what DNS meant and she clearly said she doesn't know what it does (I explained in simple terms that it's a way of converting a domain to an IP etc) so she says uhh uhh and hangs up..

So once again back on live chat and asked if I could speak to someone who understand the query.. was once again rang and put through, put through to 30 minutes of hold music and random blips of a person talking in a loud call centre. And promptly the phone call is ended.

So how I'm starting to get annoyed, changing the DNS is a simple and basic functionality a modem has.. my old Gateway Max 1 has the option...

Again back to live chat and put through to "someone who knows about DNS" so I'm through to a person that thinks it's an Internet issue and goes on to explain that to "setup my modem" I need to pay for "premium support"..

This is absolutely disgusting how can one of the largest ISPs in Australia have such crap support that don't understand the basics of modem configuration....