Back in mid December I signed up with Telstra NBN HFC moving from Telstra Cable. I've had the worst experience ever by far dealing with constant drop outs and incompetence by Telstra customer support.
The drop outs have been happening on and off for 6 weeks straight. I even once called at around 9pm for support only to wait on hold for 30 minutes and then be told by the automated system that the department (NBN HFC) was closed, couldn't they tell me this when I called straight up?
My dropouts occur randomly and can drop out anywhere between 5 to 10 minutes at a time. And ofcourse my landline drops out too as it's NBN. Done all the usually reset devices many times etc but nothing is helping.
I then came across a CSR who had no idea what she was talking about, she wanted me to isolate my problem by unplugging my Telstra gateway modem and plug my computer directly into the Arris NTD. I told her that isn't going to do anything as the Telstra gateway modem is what gives me my IP address, default gateway and DNS settings.
I'm not waiting for a call back from a technical team which is supposed to happen today but I'm not holding my breath.