Hello all.
Long story , swapped over from cable to nbn network ... worst decision ever.
Internet works fine outside the hours of 6pm to 11pm , during this time it becomes almost unusable .
Speed drops from 23 down to 3.5 to 4 down , upload speed stays constant at 4 up.
I've reset everything , nothing changes until peak time is over when speeds go back up.
Makes it impossible to play online games, due to not having a stable ping , also can't stream movies/ TVs shows .
Now after been on the phone, spoken to online chat they will not raise an issue to this problem .
How can I raise an issue as I'm sick and tired of going around in circles repeating myself ?
It is obvious it's a congestion issue, I have told them 20 times , yet they deny any problems, because they run tests during the middle of the day (when I know the internet is working as it should) .
This has been going on for 3 weeks, can't get any acknowledgment, or a time frame on when it will be fixed ...
Who or where do I go to get this sorted as I've tried everywhere but get no where!
(3156 postcode - yes there is something listed on the service site , but does not say if it's an upgrade or anything and doesn't look to have anything to do with my issues as this congestion issue has been ongoing for ages)
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Congestion on NBN FTG 3156
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