Calls going straight to message bank
Since connecting the NBN yesterday all calls to our landline are going straight to message bank - has anyone else had this problem? I must have sat on the phone for nearly an hour to the NBN helpline...
View ArticleInstalled NBN gateway 3 weeks ago, still no change over?
Hi All, I have installed my provided NBN gateway, which is working fine on my current ADSL2+ connection. I have received no word if/when the connection will be changed over. I visited a Telstra shop...
View ArticleTelstra order stalled - unbelievably bad service
Hi, i've ordered Telstra NBN HFC about 3 weeks ago and i still cant get any clear answers from anyone. I've been calling every day since the 9th of may (nbn guy has come and gone) and every day they...
View ArticleCongestion on NBN FTG 3156
Hello all.Long story , swapped over from cable to nbn network ... worst decision ever.Internet works fine outside the hours of 6pm to 11pm , during this time it becomes almost unusable .Speed drops...
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Street is about to go live!
NBN is expected to go live in my street on 26 May. Located in Mernda, Vic (3754) - FTTN Currently getting between 12-13MB down on Telstra ADSL...reading through the posts im getting nervous about the...
View ArticleWhay am I being denied a broadband connection?
Could you explain to me why I am currently denied basic internet and phone services to my new home at Williams Landing? I had lived at Wetlands Blvd Williams Landing for nearly 9 years, During that...
View ArticleDoes Telstra management listen? Do they care?
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View ArticleDo I have NBN FTTN or not?
Hi, I am currently on a ADSL2 bundle which expires next year. FTTN NBN is now available in my area so I trotted down to the local Telstra shop recently to ask about my options. I was told "No...
View ArticleUpgrade Firmware TG797n v3 current version 10.3.V.C
Hi I am wanting to upgrade my Firmware TG797n v3 current version 10.3.V.C, to the latest. What is the process to get this pushed to the device?
View ArticleInternet Speed
What should my internet speed be because it seem slower than it was when I had broadband
View ArticleNBN roll out.
It is a holiday home so I do not use landline or Internet , so how do I get someone to install the NBN. They seem to want you to sign up with them.
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connecting my old modem to the new one via LAN cable
Hi Guys, i got my new telstra modem Technicolor TG799vac and am trying to connect my old TG797n V3 to it via a LAN cable to get both extended WiFi rang and deliver and LAN connection to my PC. I have...
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No NBN for days
Getting really frustrated with Telstra! Our NBN has been out for days. Apparently there has been an outage in our area. On the service status page there is no indication of when services are going...
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NBN Upload speed 7 times faster than download speed!
Today we were connected to the NBN.we are in east Innisfail, Nth QLD.Since when has it been acceptable to have an upload speed that is OVER 7 TIMES FASTER THAN THE DOWNLOAD SPEED?Enquiring minds would...
View Articlesloooooooooow NBN
Hi Telstra, after fighting for many year with poor ADSL2 (less than 0.4mb/s) and finally getting NBN 50/20 last week its very frustrating getting 3 days of great internet and now down to 4 - 5mb/s at...
View ArticleNBN
I have had the NBN turned on for less than 24 hours and already HATE the decision to swap from ADSL. I am able to log in and use via Wifi or LAN, but am unable to do this for work when logging in via...
View ArticleNBN drop outs at North Haven (SA)
Hi folks. We experience constant random drop outs from the nbn since the day we were switched over. There was an appointment made last week for a tech to visit us but after I waited at home from 9 am...
View ArticleTelstra Gateway username change
Does anyone know how to change the username on the gateway log in page?
View ArticlePassword change for YTelstra fast5355 modem
HIWas connected to NBN today, I can login to the telstra page 10.0.0.138 okay.In the password for user name there is newdsluser@ bigpond.com. Also there is a password as well.I would assume this was...
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