Hi there,
It's been already more than two months since I first applied for the NBN service from Telstra. Telstra has scheduled five appointments already during this period but only one technician has come on the third appointment and told me the installation was a failure. As for the rest four appointments, no technicians showed up and no one seems to inform me of this situation. I have been taken five unpaid leave just to wait at home for the technician to show up whole day, 8am-5pm. I was not a former Telstra customer and changed to Telstra as they have a reputation for excellent service and incredible internet speed. This is not the kind of service I am expecting, I'd rather say, even worse than TPG. In addition, for the waiting period i don't have landline internet connection as Telstra's customer service told me to cancel my adsl from TPG two days before the first installation date. Telstra did help me with this situation by providing me data for a mobile broadband. However, I have to call them every time to get the recharge and it takes at least 30mins for a single call. Today is the date for the fifth appointment, still no technician showed up. Then I think I have to go through this, I don't even know how to say it, horrible experience again. I am so tired of this, can someone help me with this case? I feel so disappointed towards Telstra. Please, someone please come to my aid.